Privacy Policy

1. Information We Collect

Depending on how you interact with Central Stay, we may collect information including:

• Full name
• Telephone or mobile number
• Email address
• Property location
• Property type and property details
• Property availability or current rental status
• Your intended period for holiday-home rental or property management
• Information you provide when requesting a consultation, quotation or property-management service
• Communications between you and Central Stay
• Information submitted through our website, Facebook, Instagram or other advertising and lead-generation platforms
• Technical information relating to your interaction with our website, such as device, browser, IP address, cookies and website usage information, where applicable

We only seek to collect information reasonably necessary for the purposes described in this Privacy Policy.

2. How We Collect Your Information

We may collect personal information when you:

• Complete a form on our website
• Submit a Facebook or Instagram Instant Form or Lead Ad
• Respond to one of our digital advertisements
• Contact us by telephone, WhatsApp, email or social media
• Request information about our property-management or holiday-home services
• Arrange a property viewing or consultation
• Enter into a business relationship with Central Stay
• Otherwise voluntarily provide information to us

Where you submit information through a third-party platform such as Meta, Facebook or Instagram, your interaction may also be governed by that platform's own privacy policy and terms.

3. How We Use Your Information

Central Stay may use your personal information to:

• Respond to your enquiry
• Contact you regarding your property
• Assess whether our holiday-home or property-management services may be suitable for you
• Prepare estimates, proposals or rental-income assessments
• Arrange calls, consultations, meetings or property viewings
• Provide and manage our services
• Maintain customer and prospective-client records
• Follow up on enquiries and requested services
• Improve our services, website, marketing and customer experience
• Measure the effectiveness of our advertising campaigns
• Communicate relevant information about Central Stay's services where permitted
• Prevent fraud, misuse or security incidents
• Meet applicable legal, regulatory and administrative requirements
• Establish, exercise or defend legal rights where necessary

We will not use your personal information for purposes materially incompatible with those described above without an appropriate legal basis or, where required, your consent.

4. Facebook, Instagram and Meta Lead Forms

Central Stay uses Facebook and Instagram advertising, including Meta Instant Forms and Lead Ads, to allow prospective property owners and clients to request information about our services.

If you submit one of these forms, information such as your name, telephone number, email address and answers to property-related questions may be provided to Central Stay.

We use this information primarily to respond to your request and contact you regarding Central Stay's property-management and holiday-home services.

Meta may separately process information relating to your use of Facebook, Instagram and its advertising services in accordance with Meta's own policies.

5. Customer Relationship Management and CRM

Central Stay may store and manage enquiries and customer information within our customer relationship management systems, including CRM.

Information received from our website, advertising campaigns, Meta lead forms, email, telephone, WhatsApp or other communication channels may be entered into our CRM so our team can:

• Manage your enquiry
• Record communications
• Follow up with you
• Assign enquiries to appropriate team members
• Track the progress of potential or existing client relationships
• Provide more consistent customer service

Access to such systems is limited to authorized personnel and service providers as appropriate.

6. Legal Basis for Processing

Where applicable, Central Stay may process personal information on one or more of the following grounds:

• You have provided your consent
• Processing is necessary to respond to a request you have made
• Processing is necessary to enter into or perform a contract
• Processing is necessary to comply with applicable legal or regulatory obligations
• Processing is necessary for legitimate business purposes where permitted by applicable law
• Processing is otherwise permitted or required by applicable law

Where processing depends on consent, you may withdraw your consent subject to applicable legal requirements.

7. Sharing of Personal Information

Central Stay does not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. These may include:

• CRM and business-software providers
• Website hosting and technology providers
• Advertising and analytics platforms
• Meta/Facebook/Instagram and similar marketing platforms
• Communication-service providers
• Professional advisers such as accountants, auditors or legal advisers
• Government, regulatory or law-enforcement authorities where required by law
• Contractors or service providers assisting Central Stay in delivering its services

Third-party providers may only receive information reasonably required for the relevant purpose and are subject to their own contractual and legal obligations regarding personal information.

8. International Data Transfers

Some technology, advertising, CRM, hosting or communications providers used by Central Stay may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, Central Stay will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements and appropriate safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing enquiries
• Providing services
• Maintaining appropriate business records
• Meeting contractual requirements
• Complying with legal or regulatory obligations
• Resolving disputes
• Protecting our legal rights

Retention periods may vary depending on the nature of the information and our relationship with you. When personal information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it in accordance with our internal practices and applicable requirements.

10. Data Security

Central Stay takes reasonable organizational and technical measures designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Access to customer and lead information is restricted to personnel and service providers who require it for legitimate business purposes. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable UAE law and any relevant exceptions, you may have rights regarding your personal information, including the right to:

• Request information about how your personal data is processed
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Request restriction or cessation of certain processing
• Withdraw consent where processing is based on consent
• Object to certain uses of your information where permitted
• Raise concerns regarding the handling of your personal information

The UAE's official guidance specifically identifies rights including correcting inaccurate personal data and restricting or stopping certain processing. To exercise a privacy right, please contact us using the details below. We may need to verify your identity before processing certain requests.

12. Marketing Communications

Where permitted, Central Stay may contact you regarding services that are relevant to your enquiry or relationship with us.

You may ask us to stop sending promotional marketing communications at any time by:

• Using any unsubscribe option provided
• Replying to the communication
• Contacting us directly

A request to stop marketing communications does not necessarily prevent us from contacting you regarding an active enquiry, contract, transaction or other necessary service communication.

13. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Enable website functionality
• Understand website usage
• Improve performance and user experience
• Measure advertising effectiveness
• Support analytics and marketing

Where required, users may be provided with options to manage cookie preferences. Third-party services used on our website may also place or access cookies in accordance with their own privacy policies.

14. Third-Party Websites and Services

Our website or advertisements may contain links to third-party websites or services.

Central Stay is not responsible for the privacy practices, security or content of third-party websites. We encourage users to review the privacy policies of third-party services before providing personal information.

15. Children's Privacy

Central Stay's property-management and real-estate services are intended for adults.

We do not knowingly seek to collect personal information from children for marketing or property-management enquiries. If we become aware that information has been submitted by a child where it should not have been collected, we will take reasonable steps to address the matter.

16. Changes to This Privacy Policy

Central Stay may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

The updated version will be published on this page and the Last Updated date will be revised accordingly.

We encourage users to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact: